All Collections
Buyers
Payment request
Who will send the invoice and when?
Who will send the invoice and when?
Giuseppe Murgioni avatar
Written by Giuseppe Murgioni
Updated over a week ago

At NOTYD, we understand that payment processes can sometimes be confusing, so let's clarify. The invoice is sent by the Seller, not by NOTYD. The Seller is responsible for creating and sending the invoice for the purchased products or services.

So, what does NOTYD do? Our primary goal is to facilitate the payment process and provide the payment request. Once you've placed an order with the Seller and chosen to pay through NOTYD, we will send you the payment request. This payment request includes all the information you need to make the payment, including the invoice amount, due date, and payment instructions.

So remember, when you pay through NOTYD, you're not paying the invoice you received from the Seller. Instead, you're paying the payment request provided by NOTYD. This ensures that the payment is processed correctly, keeping everything smooth and straightforward. If you have any questions, please feel free to reach out to our support team; we're always here to help! You can contact us via email at [email protected] or use the chat function in the bottom right corner of your screen!

Did this answer your question?