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My customer disputed an order. What should I do?
My customer disputed an order. What should I do?
Giuseppe Murgioni avatar
Written by Giuseppe Murgioni
Updated over a week ago

We ask that, for the following dispute reasons, the buyer first attempts to find a resolution with you, the seller. If no solution can be found, NOTYD will step in to further investigate and resolve the dispute together with you and the buyer.

Once we have collected more details from the buyer, we will reach out to you to gather the necessary requirements to resolve the dispute. For the dispute types listed below, it's crucial to provide any requested information to NOTYD within the provided deadline. Failure to reply within the given timeframe will result in NOTYD closing the dispute in favor of the buyer.

The dispute reasons include returns, products not received, incorrect invoice, faulty products, and invoice already paid.

We understand that disputes can be challenging situations to handle with your customers. If you require any assistance with resolving a dispute or have any questions about our dispute policy, please don't hesitate to contact us at [email protected]. We are always happy to help.

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