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I received a return. What should I do?
I received a return. What should I do?
Giuseppe Murgioni avatar
Written by Giuseppe Murgioni
Updated over a week ago

If the buyer has returned the order, either partially or fully, and you have agreed to process a refund, it is essential to register the refund in your seller portal or your own order management system. This ensures that the buyer's payment request is adjusted accordingly.

To process a refund in your seller portal, follow these steps:

  • Go to the orders page.

  • Enter the order reference in the search field.

  • Click on 'issue a refund.'

If you encounter any difficulties with your order management, please don't hesitate to contact us at [email protected] or give us a call at +31854011797. Our team is always ready to assist you.

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