If the buyer has returned the order, either partially or fully, and you have agreed to process a refund, it is essential to register the refund in your seller portal or your own order management system. This ensures that the buyer's payment request is adjusted accordingly.
To process a refund in your seller portal, follow these steps:
Go to the orders page.
Enter the order reference in the search field.
Click on 'issue a refund.'
If you encounter any difficulties with your order management, please don't hesitate to contact us at [email protected] or give us a call at +31854011797. Our team is always ready to assist you.