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I received a suspicious/fraudulent order. What should I do?
I received a suspicious/fraudulent order. What should I do?
Giuseppe Murgioni avatar
Written by Giuseppe Murgioni
Updated over a week ago

If you encounter any unusual or suspicious activity with an order purchased through NOTYD, we advise you to immediately contact our Fraud department at [email protected].

Please include the order reference details and provide your rationale for flagging the order as potentially fraudulent or high-risk. Our team will investigate the matter further and determine whether the order is indeed fraudulent.

We strongly recommend that you wait for confirmation from NOTYD before shipping the parcel for the suspicious order. If the order is confirmed to be fraudulent, NOTYD will cancel it and take appropriate measures to prevent similar incidents from happening in the future.

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