All Collections
Sellers (Webshops)
Order Management
Order statuses in the Seller Portal explained
Order statuses in the Seller Portal explained
Giuseppe Murgioni avatar
Written by Giuseppe Murgioni
Updated over a week ago

The orders page in the Seller Portal uses different statuses to give you more information about your order. Here's what each status means:

  • Pending: The order is currently being reviewed for credit approval.

  • Accepted: The order has passed the credit approval process and is now created.

  • Failed: Something went wrong and an order couldn't be created.

  • Rejected: The order did not pass the authorization check for various reasons.

  • Cancelled: The seller has cancelled the order.

  • Partially refunded: Some of the products on the order have been refunded.

  • Refunded: All products on the order have been refunded.

  • Captured: The full invoice has been captured (activated) and is marked as shipped.

Understanding these different statuses can help you keep track of your orders and their progress. If you have any questions or concerns about your order status, please don't hesitate to contact our support team at [email protected] or call us at +31854011797.

Did this answer your question?